سياسة الاسترداد والإلغاء والتسليم

The rule: all sales are final

There is no refund when a client cancels, misses a session, or changes their mind.

This applies to single sessions, the 4-session package, Smart Bousala and paid courses.

Provider-side exceptions (not client refunds)

Free rescheduling up to 24 hours before the confirmed session.

If we cancel or cannot hold a session (including a technical problem on our side): you choose a new appointment or a refund of that session.

Duplicate or erroneous payments are always returned.

Smart Bousala: full refund if the report is not delivered within 72 hours of completing the preferences form. If it does not match the answers you gave, we correct it free of charge.

Smart Bousala delivery

The report is delivered to your account within 24 hours of completing the preferences form.

How to make a request in an exception case

Email hi@drsaranahas.com or message us on WhatsApp with your order details (name, service, payment date and method).

We reply within 48 business hours.

In exception cases, we return the amount to the same payment method (PayPal, Sham Cash or Al-Haram transfer) within 10 business days of approval.

Please contact us before opening a payment dispute.